What is a process improvement plan?

Although businesses strive for perfection, not everything goes according to plan. That’s why businesses create process improvement plans. Process improvement plans detail how a business intends to resolve identified deficiencies to achieve a level of excellence.


Process improvement plans are divided into multiple sections, including summaries of deficiencies, noncompliant data, timeframes for improvement goals to be completed by and targeted outcomes for how the process should look after the improvement goes into effect.


Process improvement plans serve as a type of quality management initiative in that they function to address and resolve deficiencies, as well as ensure that there are processes in place so that the same deficiencies do not reoccur. This philosophy can be found in continuous quality management modules.

Improvement Goals

Establishing tangible goals is an important piece in process improvement planning. Goals help businesses stay on track and allow them to perform checks and balances to ensure that those goals are being reached. For process improvement planning it is best that the desired outcomes are measurable, so that when they are evaluated, a scoring system can be used to determine whether or not the improvement goal was met.


When asked to produce a process improvement plan, it can sometimes feel like a slap on the wrist. The good news is that these plans serve as opportunities for improvement. As such, they should be developed with a “can do” attitude.


According to the August 2004 issue of “Mississippi Business Journal,” Lynne Jeter discusses how improvement plans are most effective when they outline measurable goals. The more specific the goal, the better the process improvement plan will be.


“Mississippi Business Journal”; Rolling Along With Improvement Plan; Lynne Jeter; August 2004.